Answers before your appointment
Good to know.
Easy to ask.
Service details, product preferences, scheduling and the small things that make your first cleaning easier.
How can I request a cleaning service from KayaPro?
Request a quote through our website, call (707) 494 1506, or email info@kayaprocleaning.com. Tell us about your home or office, service needs, preferred timing and product preference. An appointment is confirmed only after we agree on the details.
What are your working hours?
We are open seven days a week, from 6:00 AM to 11:00 PM Pacific time. Appointment times are subject to availability.
Which areas do you serve?
KayaPro Cleaning is based in Santa Rosa. Our service areas are Santa Rosa, Petaluma, Rohnert Park, Windsor, Calistoga, Sebastopol, Healdsburg, Sonoma, Cloverdale. Contact us with your location so we can confirm availability and access details.
What are Eco Friendly and Non Toxic Cleaning Products?
Eco Friendly and Non Toxic Cleaning Products are for customers who prefer lower odor, eco conscious products and a gentler product approach. A good choice if you want a lighter scent after cleaning.
What are Traditional Professional Cleaning Products?
Traditional Professional Cleaning Products are for customers who prefer the classic cleaning products commonly used by cleaning companies and want a stronger fresh clean scent after service. Both options are available for the same detailed services.
Can I choose which product type I want?
Yes. Tell us your preference when you request a quote, or select Not Sure, Please Recommend on the quote form and KayaPro can help based on your home, office and scent preference.
Which option should I choose if I like a strong fresh clean scent?
Choose Traditional Professional Cleaning Products if you want the classic fresh clean scent many people associate with a professionally cleaned home or office.
Which option should I choose if I prefer lower odor products?
Choose Eco Friendly and Non Toxic Cleaning Products if you prefer lower odor, gentler products and a lighter scent after service.
Are both product types available for regular cleaning, deep cleaning, move out cleaning, office cleaning, and other services?
Yes. KayaPro Cleaning offers both Eco Friendly and Non Toxic Cleaning Products and Traditional Professional Cleaning Products across regular house cleaning, deep cleaning, move out cleaning, office cleaning and other specialty services. Tell us your preference when you request a quote.
Do you bring your own cleaning supplies?
Yes. Our team arrives with professional equipment and the cleaning products matched to your preference. We bring Eco Friendly and Non Toxic Cleaning Products or Traditional Professional Cleaning Products based on your choice, plus sanitized tools and supplies.
Are your cleaning products matched to your product preference?
KayaPro offers both cleaning product types. Eco Friendly and Non Toxic Cleaning Products uses gentler, lower odor products. Traditional Professional Cleaning Products uses traditional professional products for a fresh, familiar clean scent. Tell us your preference and we will match the service accordingly.
What is included in a standard cleaning service?
Our standard cleaning package includes dusting all surfaces, vacuuming and mopping floors, thoroughly cleaning bathrooms and toilets, sanitizing kitchen counters, cleaning mirrors, and taking out the trash. Additional tasks or preferences can be customized based on your specific needs.
Can I cancel or reschedule a booking?
Yes. You can cancel or reschedule any appointment free of charge if you notify us at least 24 hours in advance. For last minute cancellations, a fee may apply. We understand emergencies happen and are always here to help.
Do you offer move in or move out cleaning?
Absolutely. Our move in or move out cleaning service ensures every corner of your property is thoroughly clean and ready for its next chapter. We clean appliances, baseboards, cabinets, light fixtures, and more, which is ideal for landlords, tenants, or home staging.
Can I request the same cleaner for recurring visits?
We try our best to assign the same cleaning professional for regular appointments to ensure consistency and comfort. If your preferred cleaner is unavailable, we’ll notify you in advance and send another trained team member.
Do you offer both cleaning product types?
Yes. KayaPro offers Eco Friendly and Non Toxic Cleaning Products and Traditional Professional Cleaning Products. Choose the product type you prefer when you request a quote.
What if I’m not satisfied with the service?
Please tell the team about a concern while they are still on site. For concerns noticed afterward, contact us within 24 hours. We review the agreed scope and can arrange a touch up when appropriate.
Do I need to provide parking for the team?
If your home or building has designated parking, please inform us beforehand. In busy city areas, our team will look for nearby parking. Any parking fees may be added to the final bill unless agreed otherwise.
Are tips required?
Tips are never expected but always appreciated. If you’d like to tip your cleaner, you can do so directly or ask us to include it in your invoice. All tips go 100% to the cleaning professionals.
How far in advance should I book?
To ensure your preferred time slot, especially on weekends or during busy periods, we recommend booking at least 2 3 days in advance. However, same day or next day appointments are often available depending on our team's schedule. If you have an urgent need, feel free to contact us, we’ll do our best to accommodate you as quickly as possible.
Do you offer post construction or renovation cleaning?
Yes, we specialize in post renovation and post construction cleaning. This includes removal of dust, paint residue, adhesives, and debris. It’s a detailed and thorough process, just let us know your project scope in advance.
Do you bring your own equipment and supplies?
Absolutely. Our team arrives fully equipped with high performance professional vacuums, mops, eco friendly cleaning products, and sanitized tools. For hygiene reasons, we do not use reusable microfiber cloths, as they can spread bacteria and residue from one surface to another. Instead, we use single use disposable towels and disinfected materials for each client to ensure a thoroughly clean and safe cleaning every time.
Can I leave instructions for specific areas to clean?
Absolutely. We encourage clients to share specific requests or priorities in advance, or leave a note on site. Our cleaners follow custom instructions closely to ensure we meet your exact expectations.
Is it okay if I have pets at home?
Yes! We love pets and work safely around them. If your pets are anxious or territorial, let us know in advance so we can plan accordingly. We also use product preference based products during the entire cleaning process.
Do you offer recurring cleaning plans?
Yes. We offer weekly, every two weeks, and monthly cleaning plans at discounted rates. Recurring clients also receive priority booking and personalized service options. Contact us to set up your schedule.
Is there a minimum charge for cleaning services?
Yes. Our minimum visit charge is $180. This base rate ensures we can provide professional level service, cover travel, supplies, and fair wages for our team. Even for small jobs, we deliver the same detailed care every time.
What’s the difference between deep cleaning and standard cleaning?
Deep cleaning targets hidden and detailed areas that standard cleaning may overlook. It includes cleaning inside cabinets, behind appliances like refrigerators, wiping light switches and outlets, baseboard detailing, and more. We highly recommend deep cleaning for first time service or seasonal resets.
Can I choose a specific day or time slot for cleaning?
Yes. We offer flexible scheduling and do our best to accommodate your preferred time slot. If you prefer mornings, afternoons, or evenings, we’ll schedule your appointment to align with your personal or business routine without disrupting your day.
Do I have to be at home during the cleaning?
Not necessarily. For your convenience and safety, we offer secure key handover procedures. If you provide entry instructions ahead of time, our team can perform the cleaning and send you a completion report. If you have alarm systems or surveillance, we are happy to work in cooperation.
How long does a typical cleaning take?
The duration of the cleaning service depends on the size and condition of the space. On average, a standard apartment cleaning takes between 2 to 3 hours. Deep cleaning or large commercial areas may take 4 hours or more. We provide a personalized time estimate during the booking process.
How can I make a payment?
Payment is due after the cleaning unless otherwise agreed in writing. We confirm available payment methods with your quote. This website does not collect card details or take payments.

