These terms explain how KayaPro Cleaning handles service requests, quotes, scheduling, payment, access and service limitations. Contact us before booking with any questions about the scope or conditions of your visit.
1. Service requests and confirmation
We provide residential, deep, extra deep, move in and move out, office, post construction, carpet, window, garage, balcony, event and custom cleaning within our service areas, subject to scope and availability. A website submission is a request for a quote, not a confirmed appointment. We confirm the date, time, service address and scope with you.
2. Estimates and additional work
Estimates depend on property size, condition, number of rooms and bathrooms, requested details, access, buildup, clutter, pet hair and other relevant factors. Please provide accurate information. Additional work or conditions beyond the agreed scope may require more time and an updated price, which should be discussed before proceeding. Cleaning product preference is considered when planning the visit.
3. Hours and arrival
We are open Monday through Sunday, 6:00 AM to 11:00 PM Pacific time. This does not guarantee an available appointment at every time. Travel, access, parking and earlier jobs can affect arrival or completion; we communicate changes when needed.
4. Access and preparation
Please provide safe access, parking instructions and relevant property details before the visit. Secure valuables, fragile items and sensitive documents, and keep pets safely separate during cleaning. Do not send door codes in the public quote form; agree on a suitable access method after booking.
5. Cancellation, rescheduling and no access
Please give at least 24 hours’ notice to cancel or reschedule. Late cancellations, same day changes or a lack of safe access may result in a fee where communicated and agreed. Contact us promptly about emergencies or changes to your plans.
6. Payment
Payment is due after the cleaning is completed unless otherwise agreed in writing. Approved payment methods may include cash, card, Zelle, Venmo, check or another method confirmed with the customer. This website does not take payments, collect card details or link to an unrelated company’s payment account. Tips are optional.
7. Service limitations and safety
We do not provide mold or pest removal, biohazard or hazardous waste cleanup, hoarding cleanup, heavy furniture moving, pressure washing, general exterior wall washing, high exterior window cleaning, tall ladder work or high area climbing. Accessible exterior window cleaning is reviewed separately from general exterior area cleaning. Balcony service is limited to the accessible, agreed surfaces.
Some stains, rust, limescale, paint, adhesives, burns, discoloration, etching, scratches or long term damage may not be fully removable. Products and equipment must be matched to the surface. Steam is used only where suitable. Unsafe conditions or work beyond the agreed scope may need to be declined, stopped or rescheduled.
8. Product preference
We offer Eco Friendly and Non Toxic Cleaning Products and Traditional Professional Cleaning Products. Please tell us about scent preferences, delicate surfaces, allergies or sensitivities before the visit. Product descriptions do not promise that every substance is risk free in every situation. Products are used according to their labels and the service plan.
9. Concerns and touch ups
Please tell the team about an issue while they are still on site. For something noticed afterward, contact us within 24 hours. We review concerns in light of the agreed checklist, condition and timing, and may arrange a touch up or other appropriate resolution. No service can guarantee a rental deposit decision, removal of permanent damage or a specific third party inspection outcome.
10. Text messages and privacy
Service related SMS consent is optional. Messages may concern your request, appointment, access or support. Frequency varies; message and data rates may apply. Reply STOP to opt out or HELP for help. See our Privacy Policy. Quote requests do not sign you up for marketing.
11. Website information
Service descriptions and guides help explain the cleaning options. The written quote and confirmed scope determine the services for your visit. Website availability, service details and policies may change. Nothing in these terms is intended to exclude rights that cannot lawfully be excluded.
12. Contact
KayaPro Cleaning
1006 Jennings Ave Apt 305, Santa Rosa, CA 95401
info@kayaprocleaning.com
(707) 494 1506